Management functions: roles, management definition, qualities of managers,
management style
Leadership and group dynamics: Theory X and Y, Herzberg’s Theory, leadership styles,
team-building, conflict management, motivation, negotiation styles, project
management, time management
Organizational culture: defining corporate culture, characteristics, cultural
awareness, politics
Managing change: forces for change, process of managing change, innovation, training,
communication, resistance to change
Planning and business management: planning, SWOT analysis, PESTEL analysis, business plan, sequencing and timing – Gantt chart, Management by Objectives (MBO), Total
Quality Management (TQM), corporate strategy,
Systems management – operations management, Human Resources, control process, financial control, Research and Development (R&D)
Business Skills: presentations, meetings, negotiations
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